1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and SynapIQ Labs ("Company," "we," "our," or "us") concerning your access to and use of the synapiqlabs.com website and our services.
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our website or services.
2. Services
SynapIQ Labs provides software development and technology consulting services, including but not limited to:
- Full-stack web and mobile application development
- Custom software solutions
- API development and integration
- Cloud infrastructure and deployment
- Technical consulting and architecture design
- UI/UX design services
Specific service terms, deliverables, timelines, and pricing will be outlined in separate service agreements or proposals.
3. User Eligibility
By using our services, you represent and warrant that:
- You are at least 18 years of age
- You have the legal authority to enter into these Terms
- You will use our services only for lawful purposes
- All information you provide is accurate and current
4. Service Agreements and Proposals
When you engage our services, we will provide:
- Proposal: Detailed scope of work, deliverables, timeline, and pricing
- Service Agreement: Formal contract outlining terms specific to your project
The service agreement will supersede these general Terms for matters specifically covered in the agreement.
5. Payment Terms
5.1 Pricing and Invoicing
Service fees will be specified in your project proposal or service agreement. Unless otherwise agreed, payment terms are:
- Milestone-based payments for project work
- Upfront deposit required before project commencement
- Final payment due upon project completion
5.2 Payment Methods
We accept payments through Razorpay, which supports:
- Credit and debit cards (Visa, Mastercard, RuPay, American Express)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net banking
- Wallets (Paytm, Mobikwik, etc.)
5.3 Late Payments
Invoices are due within the timeframe specified in your service agreement (typically 7-14 days). Late payments may result in:
- Suspension of services until payment is received
- Late fees or interest charges as specified in the service agreement
- Withholding of deliverables until full payment
5.4 Taxes
All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying all applicable taxes, including GST where applicable.
6. Project Scope and Changes
6.1 Scope Definition
The scope of work for each project will be defined in the service agreement or proposal. We will deliver services in accordance with the agreed scope.
6.2 Change Requests
Changes to the project scope after commencement:
- Must be requested in writing
- Will be evaluated for feasibility and impact on timeline/cost
- Require mutual written agreement before implementation
- May result in additional fees and timeline extensions
7. Client Responsibilities
To ensure successful project delivery, you agree to:
- Provide timely feedback and approvals
- Supply necessary content, assets, and access credentials
- Respond to requests for information within agreed timeframes
- Ensure authorized representatives make decisions
- Make timely payments as per the agreement
Delays caused by failure to meet these responsibilities may result in project timeline extensions.
8. Intellectual Property Rights
8.1 Client-Owned IP
Upon full payment, you will own all custom code, designs, and deliverables created specifically for your project (excluding third-party components).
8.2 Third-Party Components
Projects may include third-party libraries, frameworks, and open-source components. These remain subject to their respective licenses (MIT, Apache, GPL, etc.). We will identify such components in project documentation.
8.3 SynapIQ Labs Rights
We retain the right to:
- Showcase completed projects in our portfolio (unless restricted by NDA)
- Use general knowledge and techniques gained from projects
- Reuse non-proprietary code patterns and architectures
8.4 Pre-Existing IP
Any pre-existing intellectual property owned by either party before the engagement remains the property of the respective owner.
9. Confidentiality
Both parties agree to:
- Keep confidential information disclosed during the engagement private
- Use confidential information solely for the purpose of the project
- Not disclose confidential information to third parties without consent
- Return or destroy confidential materials upon request
Confidentiality obligations survive project completion. For sensitive projects, we can execute a separate Non-Disclosure Agreement (NDA).
10. Warranties and Disclaimers
10.1 Our Warranties
We warrant that:
- Services will be performed in a professional and workmanlike manner
- We have the right and authority to provide the services
- Deliverables will substantially conform to agreed specifications
- We will fix bugs present at the time of delivery within the warranty period
10.2 Disclaimer
Except as expressly stated, services are provided "as is" without warranties of any kind, express or implied, including but not limited to:
- Merchantability or fitness for a particular purpose
- Uninterrupted or error-free operation
- Compatibility with all systems or software
- Meeting specific performance metrics
11. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the fees paid by you for the specific project giving rise to the claim
- We are not liable for indirect, incidental, special, consequential, or punitive damages
- We are not liable for loss of profits, revenue, data, or business opportunities
This limitation applies regardless of the legal theory of liability (contract, tort, negligence, etc.).
12. Indemnification
You agree to indemnify and hold harmless SynapIQ Labs from claims arising from:
- Your use of our deliverables in violation of law or third-party rights
- Content you provide that infringes third-party intellectual property
- Your breach of these Terms or the service agreement
- Your negligence or willful misconduct
13. Termination
13.1 Termination for Convenience
Either party may terminate the service agreement:
- With written notice as specified in the agreement
- You pay for all work completed up to the termination date
- Refund terms outlined in our Refund & Cancellation Policy apply
13.2 Termination for Cause
Either party may terminate immediately if the other party:
- Breaches a material term and fails to cure within 14 days of notice
- Becomes insolvent or files for bankruptcy
- Engages in illegal or unethical conduct
13.3 Effects of Termination
Upon termination:
- Payment for completed work is due immediately
- We will provide deliverables for paid milestones
- Confidentiality obligations continue
- IP rights transfer for fully paid work
14. Dispute Resolution
14.1 Negotiation
In case of disputes, parties agree to first attempt resolution through good-faith negotiation.
14.2 Mediation
If negotiation fails, parties agree to attempt mediation before pursuing legal action.
14.3 Jurisdiction
These Terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of courts in India.
15. Force Majeure
Neither party shall be liable for delays or failures due to events beyond reasonable control, including:
- Natural disasters, pandemics, or acts of God
- War, terrorism, or civil unrest
- Government actions or regulations
- Internet or telecommunications failures
- Third-party service outages
16. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective:
- Immediately upon posting to our website with updated "Last updated" date
- For ongoing projects, existing service agreements remain unchanged unless mutually agreed
Continued use of our services after changes constitutes acceptance of modified Terms.
17. General Provisions
17.1 Entire Agreement
These Terms, together with the service agreement, constitute the entire agreement between parties.
17.2 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
17.3 Waiver
Failure to enforce any provision does not constitute a waiver of that provision.
17.4 Assignment
You may not assign your rights or obligations without our written consent. We may assign our rights to affiliates or successors.
17.5 Independent Contractors
The parties are independent contractors. Nothing creates a partnership, agency, or employment relationship.
18. Contact Information
For questions about these Terms or our services, contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.