Shipping & Delivery Policy

1. Overview

SynapIQ Labs provides software development services and digital products. We do not ship physical goods. All deliverables are provided electronically through digital channels.

This policy outlines how we deliver our services, project deliverables, and digital products to our clients.

2. Digital Delivery

2.1 Service Delivery

As a software development company, we deliver:

• Custom Software Solutions - Delivered via secure code repositories (GitHub, GitLab, Bitbucket)
• Web Applications - Deployed to your hosting infrastructure or provided as source code
• Mobile Applications - Delivered via app store submission or as APK/IPA files
• API Development - Deployed to cloud platforms or delivered as documentation + code
• Technical Documentation - Shared via email, cloud storage (Google Drive, Dropbox), or project management tools

2.2 Delivery Methods

We use the following secure digital delivery methods:

3. Delivery Timeline

3.1 Project-Based Delivery

Delivery timelines are established during project scoping and documented in your service agreement:

• Milestone-Based Delivery: Deliverables provided at agreed-upon project milestones (typically every 1-4 weeks)
• Agile Sprints: For agile projects, deliverables at the end of each sprint (usually 2-week cycles)
• Final Delivery: Complete project handover upon final milestone completion and client approval

3.2 Estimated Delivery Times

3.3 Immediate Delivery Items

The following are delivered immediately or within 24-48 hours:

• Project proposals and quotes
• Initial consultation meeting schedules
• Non-disclosure agreements (NDAs)
• Service agreements and contracts
• Repository access credentials

4. Delivery Confirmation

Upon delivery of each milestone or final project:

• Clients receive email notification with access links/credentials
• Detailed delivery documentation explaining what was delivered
• Setup/deployment instructions when applicable
• Testing/review period (typically 3-7 days depending on project size)
• Client approval or revision request process

5. Delays and Extensions

5.1 Potential Delays

Delivery timelines may be affected by:

• Scope Changes: Client-requested feature additions or modifications
• Delayed Feedback: Extended client review periods delaying subsequent milestones
• Third-Party Dependencies: Delays in API access, hosting setup, or external integrations
• Technical Complexity: Unforeseen technical challenges requiring additional development time
• Force Majeure: Natural disasters, pandemics, or other uncontrollable events

5.2 Communication of Delays

If delivery delays are anticipated:

• We notify clients immediately when a delay becomes known
• Provide revised delivery timeline with explanation
• Offer solutions to minimize impact
• Adjust project schedule in mutual agreement

6. Access and Ownership

6.1 Immediate Access

Upon delivery and payment confirmation:

• Clients receive full access to all project deliverables
• Source code repository access (read/write permissions)
• Hosting/deployment credentials (if applicable)
• API keys and configuration files
• Documentation and training materials

6.2 Ownership Transfer

As per our Terms & Conditions:

• Full intellectual property rights transfer upon final payment
• Clients own all custom code, designs, and deliverables
• We retain the right to showcase work in portfolio (unless NDA restricts)
• Open-source components remain under their respective licenses

7. Post-Delivery Support

After delivery, we provide:

8. Physical Shipping - Not Applicable

9. International Delivery

We serve clients worldwide. Digital delivery is the same for all locations:

• No Geographic Restrictions: Digital deliverables available globally instantly
• Time Zone Considerations: Delivery notifications sent via email (accessible anytime)
• Language Support: All deliverables and documentation in English (other languages by request)
• Cloud Deployment: Deploy to cloud regions closest to your target audience

10. Delivery Verification for Payment Gateways

For clients using payment gateways like Razorpay:

11. Contact Us

If you have questions about our delivery process or need assistance accessing delivered materials:

12. Policy Updates

We may update this Shipping & Delivery Policy periodically. Changes will be posted with an updated "Last updated" date. For active projects, the policy in effect at project start applies.

This policy reflects the digital nature of our software development services. All deliverables are provided electronically for instant, global accessibility.