1. Overview
SynapIQ Labs provides software development services and digital products. We do not ship physical goods. All deliverables are provided electronically through digital channels.
This policy outlines how we deliver our services, project deliverables, and digital products to our clients.
2. Digital Delivery
2.1 Service Delivery
As a software development company, we deliver:
- Custom Software Solutions - Delivered via secure code repositories (GitHub, GitLab, Bitbucket)
- Web Applications - Deployed to your hosting infrastructure or provided as source code
- Mobile Applications - Delivered via app store submission or as APK/IPA files
- API Development - Deployed to cloud platforms or delivered as documentation + code
- Technical Documentation - Shared via email, cloud storage (Google Drive, Dropbox), or project management tools
2.2 Delivery Methods
We use the following secure digital delivery methods:
- Version Control Systems: GitHub, GitLab, Bitbucket (for source code)
- Cloud Storage: Google Drive, Dropbox, OneDrive (for documentation and assets)
- Email: For smaller files, credentials, and communications
- Project Management Tools: Trello, Jira, Asana (for milestone deliverables)
- Cloud Deployment: AWS, Azure, Google Cloud, Vercel, Netlify (for live applications)
- File Transfer: Secure FTP/SFTP for large file transfers when needed
3. Delivery Timeline
3.1 Project-Based Delivery
Delivery timelines are established during project scoping and documented in your service agreement:
- Milestone-Based Delivery: Deliverables provided at agreed-upon project milestones (typically every 1-4 weeks)
- Agile Sprints: For agile projects, deliverables at the end of each sprint (usually 2-week cycles)
- Final Delivery: Complete project handover upon final milestone completion and client approval
3.2 Estimated Delivery Times
- Small Projects (Landing Pages, Simple Websites): 1-2 weeks
- Medium Projects (Web Apps, APIs): 4-8 weeks
- Large Projects (Full-Stack Applications): 3-6 months
- Enterprise Solutions: 6+ months (timeline defined in proposal)
*These are estimates. Actual delivery times depend on project scope, complexity, and client feedback cycles.
3.3 Immediate Delivery Items
The following are delivered immediately or within 24-48 hours:
- Project proposals and quotes
- Initial consultation meeting schedules
- Non-disclosure agreements (NDAs)
- Service agreements and contracts
- Repository access credentials
4. Delivery Confirmation
Upon delivery of each milestone or final project:
- Clients receive email notification with access links/credentials
- Detailed delivery documentation explaining what was delivered
- Setup/deployment instructions when applicable
- Testing/review period (typically 3-7 days depending on project size)
- Client approval or revision request process
5. Delays and Extensions
5.1 Potential Delays
Delivery timelines may be affected by:
- Scope Changes: Client-requested feature additions or modifications
- Delayed Feedback: Extended client review periods delaying subsequent milestones
- Third-Party Dependencies: Delays in API access, hosting setup, or external integrations
- Technical Complexity: Unforeseen technical challenges requiring additional development time
- Force Majeure: Natural disasters, pandemics, or other uncontrollable events
5.2 Communication of Delays
If delivery delays are anticipated:
- We notify clients immediately when a delay becomes known
- Provide revised delivery timeline with explanation
- Offer solutions to minimize impact
- Adjust project schedule in mutual agreement
6. Access and Ownership
6.1 Immediate Access
Upon delivery and payment confirmation:
- Clients receive full access to all project deliverables
- Source code repository access (read/write permissions)
- Hosting/deployment credentials (if applicable)
- API keys and configuration files
- Documentation and training materials
6.2 Ownership Transfer
As per our Terms & Conditions:
- Full intellectual property rights transfer upon final payment
- Clients own all custom code, designs, and deliverables
- We retain the right to showcase work in portfolio (unless NDA restricts)
- Open-source components remain under their respective licenses
7. Post-Delivery Support
After delivery, we provide:
- Bug Fix Warranty: 30-90 days of bug fixes for issues present at delivery (see Refund Policy)
- Technical Support: Email/chat support for setup and deployment questions
- Documentation: Comprehensive guides for using and maintaining delivered solutions
- Training Sessions: Optional training calls (if included in project scope)
- Maintenance Packages: Available for ongoing updates and support (separate agreement)
8. Physical Shipping - Not Applicable
Important Notice: SynapIQ Labs does not ship physical products or goods.
If you require physical media (USB drives, printed documentation), this can be arranged as a custom request with additional fees for materials, courier charges, and handling. Contact us at contact@synapiqlabs.com for such requests.
9. International Delivery
We serve clients worldwide. Digital delivery is the same for all locations:
- No Geographic Restrictions: Digital deliverables available globally instantly
- Time Zone Considerations: Delivery notifications sent via email (accessible anytime)
- Language Support: All deliverables and documentation in English (other languages by request)
- Cloud Deployment: Deploy to cloud regions closest to your target audience
10. Delivery Verification for Payment Gateways
For clients using payment gateways like Razorpay:
- Delivery confirmation emails serve as proof of delivery
- Access logs to repositories/cloud storage available upon request
- Milestone acceptance documented in writing
- Payment released upon delivery confirmation
11. Contact Us
If you have questions about our delivery process or need assistance accessing delivered materials:
12. Policy Updates
We may update this Shipping & Delivery Policy periodically. Changes will be posted with an updated "Last updated" date. For active projects, the policy in effect at project start applies.
This policy reflects the digital nature of our software development services. All deliverables are provided electronically for instant, global accessibility.