1. Introduction
Welcome to SynapIQ Labs. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out our contact form or request a quote
- Communicate with us via email, phone, or WhatsApp
- Enter into a service agreement with us
- Subscribe to our newsletter or marketing communications
- Participate in surveys or provide feedback
This information may include:
- Name and contact details (email, phone number, company name)
- Project requirements and specifications
- Payment and billing information (processed securely through Razorpay)
- Communication preferences
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referral source (how you found our website)
- Device information (screen size, device type)
3. How We Use Your Information
We use the collected information for various purposes:
- Service Delivery: To provide, maintain, and improve our software development services
- Communication: To respond to inquiries, send project updates, and communicate about our services
- Payment Processing: To process payments securely through Razorpay (we do not store credit card information)
- Contract Management: To manage service agreements, invoices, and project deliverables
- Marketing: To send promotional emails about our services (you can opt-out anytime)
- Analytics: To understand how visitors use our website and improve user experience
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect and prevent fraud, security breaches, and technical issues
4. Payment Processing
We use Razorpay for processing payments. When you make a payment:
- Your payment information is transmitted directly to Razorpay's secure servers
- We do not store your credit card or banking details on our servers
- Razorpay's privacy policy governs how they handle your payment information
- We receive only transaction confirmations and basic payment details (amount, date, status)
For more information about Razorpay's data practices, please visit Razorpay's Privacy Policy.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers (hosting, email, analytics) who assist in operating our business
- Payment Processors: With Razorpay for payment processing
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- HTTPS encryption for data transmission
- Secure servers and databases with access controls
- Regular security assessments and updates
- Employee training on data protection
- Limited access to personal information (need-to-know basis)
However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary:
- Active Projects: For the duration of our service agreement and project completion
- After Project Completion: We retain project-related data for 2-5 years for support, warranty, and legal purposes
- Marketing Data: Until you unsubscribe or request deletion
- Legal Requirements: As required by applicable tax, accounting, and legal regulations
After the retention period, we securely delete or anonymize your personal information.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for marketing purposes
- Portability: Request transfer of your data to another service provider
- Withdrawal of Consent: Withdraw consent for data processing (where consent was the legal basis)
To exercise these rights, contact us at contact@synapiqlabs.com. We will respond within 30 days.
9. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings (e.g., dark mode preference)
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., our GitHub, LinkedIn profiles). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including India where our servers are located. We ensure appropriate safeguards are in place for such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page with an updated "Last updated" date
- Sending an email notification for material changes (if you've provided your email)
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 7 business days.
15. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in India.